Small Business Spotlight: Payroll Management Solutions

Though located in Los Angeles, Payroll Management Solutions is a business owned by a longtime South Bay resident. Owner Steve Goldstein took the time to answer five questions from Patch.

Patch: How did Payroll Management Solutions get started?
Steve Goldstein: March 2004. I had been in the payroll service industry for 21 years at the time when I decided to strike out on my own and build a better payroll service. We are now coming up on our 10 year anniversary and service over 600 employers of all sizes and industries. Our clients all come from referrals and most come from other payroll services where they were not happy with the service they were getting. 

Patch: What's Payroll Management Solutions known for?
Goldstein: High touch customer service at half the cost of the major competitors. We are the local boutique payroll service provider, able to respond quickly to any situation and not "nickel & dime" the client for every little thing. We are very proud of our high rate of client retention. 

Patch: What's unique about Payroll Management Solutions?
Goldstein: Our response time is almost instant. Most other companies in our business have voice mail and phone operators and it takes days sometimes to get a call back. We believe this is unacceptable so our phones are answered by actual client service reps who are qualified to handle your question or solve your problem right away so you can get back to your business. 

Patch: What's the best part about being located in the South Bay?
Goldstein: We love being a part of the fabric of the South Bay. I have lived here for 30 years. I served as Chairman of the Board of the Redondo Beach Chamber of Commerce and my wife served as Chair of the Manhattan Beach Chamber, as well as the Women in Business Conference. We have both been very involved in local politics and helping to build a strong local economy. What better place to live and work? 

Patch: If you could give your customers one piece of advice, what would it be?
Goldstein: Do not attempt to do your own payroll. If you have even one employee, you have a payroll, and that means that every time you pay that employee, you have liabilities to the IRS and the EDD. If you don't know exactly what you're doing there, it will cost you. Let a professional service handle that part of your business so you don't have to. We offer the most comprehensive service at the lowest cost. 

Payroll Management Solutions is located at 5250 W. Century Blvd., Suite 432 in Los Angeles. For more information, call 310-491-3467 or visit PayrollManagementSolutions.com.  

This article is part of our new Small Business Spotlight series, which runs Tuesdays, Wednesdays and Thursdays on Redondo Beach Patch. Get your business featured.